Our Network Overnight
Delivery Service serves you

Customers of Tractor & Equipment Company have long experienced TEC’s commitment to product support and service. Now, TEC has received recognition that further confirms its dedication to limiting customers’ machine downtime.

TEC has earned Komatsu’s Outstanding Parts Performance Award for 2006. The award is based on parts availability for customers, meeting certain parts operational criteria and achieving Komatsu’s goals for customer coverage by product support sales representatives.

“Tractor & Equipment has exceeded those standards considerably,” said TEC Vice President and Parts Manager Steve Day. “TEC is particularly proud to receive this award because we give so much attention to product support and customer satisfaction. We’ve made substantial investments in product support throughout the life of the company, but particularly in recent years.”

As part of that investment, TEC has one of the largest parts inventories in the country. To move parts and get them to customers as quickly and efficiently as possible, TEC operates a special transportation service called NODS, which stands for Network Overnight Delivery Service.

“While our customers are sleeping, we’re running parts,” Day explained. “We run two tractor trailers a day to Komatsu’s main distribution facility in Ripley, Tennessee. We then bring those products back to our Birmingham hub and distribute them to all our branches. If we don’t have a part in stock, our customers can get it by 7 the next morning using NODS.”